The chocolate is a great phone for people who take care of $300 electronic devices and not treat them like disposable lighters. Some of the phones have had software issues, some of them have faulty sliders. You%26#39;ll hear or read more bad reviews because Verizon has sold so many. It is a sensitive piece of equipment and should be treated as so. People who constantly play with the slider or toss it on the counter when they come home will tend to have problems with it. People don%26#39;t carry around their home stereos or dvd players every day nor drop them 3 feet to the ground and expect them to work just fine - but they expect this tiny device to hold up to absurd punishment. Take care of it and it will take care of you. I tried it. It is not all that. Doesn%26#39;t have all the features. I didn%26#39;t like it at all. the screen goes out on them alot and the spring comes out of the slider part on some i wouldn%26#39;t recommend buying one
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