I just bought a samsung u520 phone about 3 days ago and the screen cracked on the inside.?

On the inside of the main screen (it%26#39;s a flip phone) theres a hole and then a crack. Because of this the outside screen doesn%26#39;t work properly. I haven%26#39;t dropped the phone. All i do is talk and text. I believe that the way the phone was built that when closing the screen hits that keypad. Should%26#39;nt this be a defect. I just paid one hundred dollars for this phone. I would suspect that anyone who pays one hundred dollars for anything would want whatever it is to work properly. The company i got the phone and service from (alltel) is crap and claims that they can%26#39;t do anything about it because samsung will say its the users fault.

What can I do to get my money back or phone replaced?

I wasn%26#39;t told of phone insurance either, but i called the insuarnce company and they said the phone was damaged so i can%26#39;t get it now.

Answers:

I don%26#39;t mean to offend you, but there%26#39;s no way you could just crack the screen by closing and opening the phone. Even with it hitting the keypad, there would have to be a lot of pressure placed upon the screen to crack it and place a hole in it. Alltel is correct in saying they can%26#39;t do anything outside of pure customer courtesy, since technically it is user fault. As for the insurance deal, well you should have been told about insurance, as it%26#39;s a pretty important thing to have. And of course the insurance company wouldn%26#39;t cover the accident now. I mean, you couldn%26#39;t have a car and then call the car insurance company and say, "Hey I just wrecked my car, can I get insurance now and get a new car?"

Also, the u520 has a pretty flat keypad, so I%26#39;m not sure how the keypad could impact the screen hard enough to break it, unless, like I stated before, there was a lot of pressure on it.

So your options would be to look for a used phone or buy one at retail value. Good luck hunting, I wish you the best.

And no, I don%26#39;t work for Alltel, haha.

The answers post by the user, for information only, CeQnA.com does not guarantee the right.