What do you mean? When the charger is in it it will not turn on or wit turns off when the charger is inserted? Either way you should contact T-mobile and ask them for a NEW(non refurbished/make that CLEAR) exchange because I%26#39;m assuming since you said "just got" that it hasnt been 14 days yet. So just call them, tell them whats happening, and get it straightened out. I have sidekick 3, too. I just charge overnight, then turn it on, the sidekick or I call "sk3" turn on just fine. check out your manual book
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